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Did not received a confirmation after upgrade phone

I'm a participant level 2
I'm a participant level 2

Hi there,

I upgraded two phones on my account. I only received one of my order per email. 
i upgrade one of my phone at about 23:30 today Aug 19,2021 and the second line, I upgraded right after the first one.

one upgrade is pick up at store, in which I received the order confirmation per email.

second upgrade is delivery option, in which I did not received an email about my order.


could you please help me ? 
thanking you in advance



Community Manager (Retired)
Community Manager (Retired)

Hey @P09,


There can be a delay of 24 hours for you to receive the email confirmation for an order. Did you end up receiving the email and have you also checked your Junk / Spam folder?


If you still haven't received anything, let us know and we'll send you a PM to have a look into it.