Device lost in transit

[bhvn]

Hi,

Its been 15 days since the failed attmept of a device that I ordered over the phone. Looks like the freight carrier UPS lost it. Now, UPS says ask Rogers (Fido) to ask for an investifgation for the phone. One the other hand Fido Answers is unable to Answer. Meanwhile my bill will get generated iwithin a week. Now if start getting billed for it.

Should I pay for a service / product that did not recieve ?

Can some one help answer ? 

Please help !!

bhvn

 **Edited to add tags and labels**

[FidoCharles]

Hey @bhvn

Welcome to the community!

This definitely sounds like an unusual situation and I'd like to take a closer look into this with you.

I'll send you a PM so we can check it out!

[FidoNick]

Hey @bhvn!

Let us know how this was resolved! I'm sure the info can help others

[bhvn]

Hey @Nick,

UPS has started the investigation. It seems they would share the progress only with Rogers so wouldn't have the updates. Would have been great if it could have been resolved before my bill gets generated.

Keeping my fingers crossed!!'

[FidoPierre]

Hey @bhvn, 

Thank you for sharing this with us. Keep us posted!