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Delay in online device order

I'm a participant level 1
I'm a participant level 1

I had ordered an iPhone 13pro preowned certified unit on 28th Dec 2021 but haven't received any shipping details yet. I can understand new units being delayed but how do refurbished units get delayed? Please share an update.


I'm a participant level 2
I'm a participant level 2

how long it took ?


Hey @Apratim, welcome to the community! Alex here and I'll be happy to help. 


I'm sorry to hear about this, our shipping delays are longer than usual these days. Mostly because of the holiday season that recently just ended, but there's also a shortage of microchips making it harder to obtain these devices. 


That being said, the delay for certified pre-owned (CPO) devices is usually up to 2 weeks (unless otherwise specified). I would suggest that you get in touch with our customer service, they'll be able to check your account and see what might be causing this delay. 


You can reach out through any of the channels here.