Curve 9300 dead phone

[klm]

My curve started by shutting down during use, then within a cpl wks it just died. When I plug it in the battery symbol comes up with red x; I've replaced the battery and that didn't solve the problem. I found 'how to' videos to reinstall os followed the instructions and same battery symbol. What is wrong with the device? Any HELP me please!!

***Edited to add labels***

[FidoStephen · Accepted solution]

Hey klm,

Sorry to hear about your phone. 

Sounds like you have already done the troubleshooting that can be done on your own. At this point, I would suggest bringing the phone to a Fido store to see about having it repaired or exchanged. Since the phone was released under a year ago, it will still be covered by warranty (assuming you purchased it from Fido). To find the closest stores, click here. 

Let us know how it goes!