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Chat services on Samsung not working

JocyXII
I'm a Participant Level 3
I'm a Participant Level 3

since I got a Samsung S22 I can't register for the blue messages chat services. I don't know what's wrong with it.

6 REPLIES 6

KAPABLE-K
MVP MVP
MVP

@JocyXII try installing the Google message app and see if that works.



KAPABLE-K
MVP MVP
MVP

Hello @JocyXII,

 

Welcome to the community!

 

Are you referring to the RCS chat features? You will need to open the text app and go to settings and make sure chat features are enabled also connect to WiFi to speed it up as sometimes it can take a while.



Hey @JocyXII. Were you able to activate the RCS messages on your Samsung device? 

Are you on the latest OS for your S22?

 

Let us know.



JocyXII
I'm a Participant Level 3
I'm a Participant Level 3

no i cant activate the RCS feature, and yes I am on the latest OS for S22. 

JocyXII
I'm a Participant Level 3
I'm a Participant Level 3

hi i noticed that my SIM phone number is different than my current phone number that i ported over from Rogers- will this affect how my Samsung S22 Androd runs? i think this is why i cant access the RCS chat features. if it does how can i fix this? 

JocyXII
I'm a Participant Level 3
I'm a Participant Level 3

yes I am referring to the RCS chat feature. I tried to clear cache, restart, clear cache and restart, but it still won't let me register for the feature.