Hello John129,
Welcome to the community!
Sorry to hear you're having issues letting your son take over his number. If you would like the your son to take over his line, that would be a Transfer of Responsibility (TOR) of his line. You should note that he would need to open his own account at the time of transfer and that a credit evaluation would likely be needed. In addition, it should be noted that there would be a fee for the transfer (see here).
Furthermore, he should also note that if he is currently financing a device, the remaining balance for the device would be required as the financing would not transfer (see Payment Program).
@John129 wrote:
...Went to the store today with my son at Bramalea city center to only have a rude employee telling me he doesn't see the offer we had with his new account number,..
You should note that the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor know the details of any particular situation. Are you referring to current advertised offers? If so, your son likely would not be able to avail of those offers as they tend to be for new activations or upgrades. If he is a current Fido customer (even if on your account), I don't think it would be considered a new activation. It is a transfer of services.
Alternatively, are you referring to an offer he may have had while on your account? If so, it's possible that offer was only available on second or additional lines. If your son opens his own account, the line would no longer be considered an additional line. It would be a primary line on his account. Unfortunately, promotional offers for second or additional lines would not apply to a primary line.
While I understand you may have already discussed your situation with them, if you would like additional assistance with your matter, you would need to contact customer service again. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
