cancel
Showing results for 
Search instead for 
Did you mean: 

Can't use my bold 9790

DenizLago
I'm a Participant Level 1
I'm a Participant Level 1

Hello Fido, 


I just recently updated my contract and got the 9790 but I'm still not able to use it 

I cant use any of my data or make calls. Whenever I make calls it says "The cell phone provide has not given us authorization to activate this number, please try again later" or something along those lines 

What do I do!? I've missed may important calls because of this! 

 

Please help me!

 

 

***Edited to add labels***

1 REPLY 1

FidoStephen
Community Manager
Community Manager
Hi DenizLago,

It sounds as though you either don't have a SIM card in your phone or it is not activated. I'd suggest contacting customer service to be sure you have the correct SIM and it is active.