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Can't use my bold 9790

I'm a participant level 1
I'm a participant level 1

Hello Fido, 

I just recently updated my contract and got the 9790 but I'm still not able to use it 

I cant use any of my data or make calls. Whenever I make calls it says "The cell phone provide has not given us authorization to activate this number, please try again later" or something along those lines 

What do I do!? I've missed may important calls because of this! 


Please help me!



***Edited to add labels***


Community Manager (Retired)
Community Manager (Retired)
Hi DenizLago,

It sounds as though you either don't have a SIM card in your phone or it is not activated. I'd suggest contacting customer service to be sure you have the correct SIM and it is active.