Can't recieve SMS

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Can't recieve SMS

My old iPhone 7 wasn't able to recieve SMS and when i bought a new iPhone 11 just today, I inserted the same SIM card and still cant receive some SMS from others... i have tried factory resetting and everything 

Flag this to a Moderator
Message 1 of 2
195 Views
Highlighted
Moderator
Moderator

Re: Can't recieve SMS

Hey @Azizii! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you with your messaging! I'll need to ask you a few questions to help with that.

 

1. When you say SMS, are you referring to iMessage SMS (blue text bubble) or regular SMS (green text bubble)?

 

2. Are you able to send a regular SMS (green bubble) to yourself?

 

3. Is your current device OS up-to-date?

 

Let us know.



Flag this to a Moderator
Message 2 of 2
169 Views