cancel
Showing results for 
Search instead for 
Did you mean: 

Can't recieve SMS

Azizii
I'm a Participant Level 1
I'm a Participant Level 1

My old iPhone 7 wasn't able to recieve SMS and when i bought a new iPhone 11 just today, I inserted the same SIM card and still cant receive some SMS from others... i have tried factory resetting and everything 

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Azizii! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you with your messaging! I'll need to ask you a few questions to help with that.

 

1. When you say SMS, are you referring to iMessage SMS (blue text bubble) or regular SMS (green text bubble)?

 

2. Are you able to send a regular SMS (green bubble) to yourself?

 

3. Is your current device OS up-to-date?

 

Let us know.