Can't answer incoming calls on a Samsung Galaxy

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I'm a Participant Level 1

Can't answer incoming calls on a Samsung Galaxy

Hello.

 

When I get an incoming call, my phone won't allow me to answer the call.  I have to wait until the phone stops ringing and then phone the caller back.

 

Any suggestions to rectify this problem would be appreciated.

 

It's a Samsung Galaxy phone ... if that helps.

 

Thanks in advance for any assistance you can provide.

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Re: Can't answer incoming calls on a Samsung Galaxy

Hey @Hello2Phone! Philippe here. Welcome to the community. Smiley

 

To help you out, I'll need to ask you a few questions:

  1. Have you tried to restart your phone?
  2. Is the OS (operating system) on your phone up-to-date?
  3. Have you tried to restore the phone?

Let us know.



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Re: Can't answer incoming calls on a Samsung Galaxy

Hi @Hello2Phone,

 

Try clearing the phone app cache and see if that helps.

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