Can't answer incoming calls on a Samsung Galaxy

[Hello2Phone]

Hello.

When I get an incoming call, my phone won't allow me to answer the call.  I have to wait until the phone stops ringing and then phone the caller back.

Any suggestions to rectify this problem would be appreciated.

It's a Samsung Galaxy phone ... if that helps.

Thanks in advance for any assistance you can provide.

[NaliniR]

Hi @Hello2Phone,

Try clearing the phone app cache and see if that helps.

[FidoPhilippe]

Hey @Hello2Phone! Philippe here. Welcome to the community.

To help you out, I'll need to ask you a few questions:

1. Have you tried to restart your phone?
2. Is the OS (operating system) on your phone up-to-date?
3. Have you tried to restore the phone?

Let us know.