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Camera not working on Samsung A5

I'm a participant level 2
I'm a participant level 2

It is now a Friday. I got my new Samsung a5 on last Friday, so I've had it for a week exactly. My camera has stopped working completely. I have restarted the phone and restarted the camera app. Nothing changed ! Help !!


Community Manager
Community Manager

Hey @Mollypierce,


Welcome to our Community!


Sorry to learn that you're having trouble with the camera on your device. Have you tried restoring the phone completely?


Also, devices can be exchanged within 15 days of the original purchase date if the device is defective. The exchange is done at original point of purchase.


If the phone was purchased in a store, the exchange will be done in store directly. 


If you ordered it online or through Customer Care, let us know and we'll send you a PM to look at this with you Smiley

I'm a participant level 2
I'm a participant level 2
  • I got it through the mail through good customer care. How would I go about restoring the complete phone? I've just switched from Apple to android and have no idea how to work the phone correctly..

Hey @Mollypierce!


Has completing a factory reset of your device helped? Is your camera working correctly now?


The Community would like to know!

Thanks for clarifying @Mollypierce !


You can find the steps to restore your phone here


To exchange the device, you can reach out to customer service


We can also help you here, let us know if you'd like us to send you a PM.