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CARRIER JUST DISSAPEARED ! Searching searching

I'm a participant level 1
I'm a participant level 1

My iphone 6 (now that it is paid and that it is mine... how curious is that ...) all of a sudden does not show a carrier anymore!!! In the settings option I have the following;


airplane mode




personal hotspot



And my phone is stuck at searching! This is a ruse to try to get me to buy another phone. I am very upset and unsatistfied!!! I tried to do the latest update, to take the sim card out, to close and re-open...


how can this be? On my plan I have 2 other cell (for my kids) and they work fine. 


NOW WHAT ??? No one at FIDO seems to know what to do with this situation...


Community Manager
Community Manager

Hey @carib,


Welcome to our Community!


I get how important it is to be able to use your service, we rely on our phones more than ever! That's a strange coincidence, however, I assure you that this is not related to your agreement being over.


A restore of the phone through iTunes usually corrects this situation and should make the Carrier Setting reappear again.


You can check out this step-by-step instruction guide on our Community on how you can Restore Your iPhone to its Factory Settings. Don't forget to back up first to avoid losing your phone's content.


Keep us posted on how it goes Smiley