I just lost my iphone and when contacting their team for a new device, they asked me for three documents. When submitted they had me pay $400 for the new device and after getting the payment, they asked for extra proofs. I have been calling them that I can't provide a utility bill because I did not ever have to pay for electricity and stuff since it's all on my friend's name. I could not find a utility bill which barely proves anything.
Have already provided 5 documents and still no approval.
If you are not providing any service, why put it in the contract.
Thanks for getting back to us. We've confirmed with you that Brightstar can use one of the following options as a proof of address:
Were you able to provide them with one of these documents? Let us know so we can follow up from where we left off.
I'm having this exact same issue with this fraudulent company. I keep providing more and more documents and they either deny them or ask for more and more documents that I don't have. My service request ended up being denied and so far they are refusing to reopen it, and nobody is taking accountabilty...
Fido, you need to go with a better device protection company because it's clear from all the threads and complaints against Brightstar that they are not a customer friendly company...