I was sold a brightstar device protection warranty through Fido. My camera was cracked and had to pay a 100$ to get it fixed.
When I got my phone back, weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke down.
I contacted Samsung warranty and they said that it is Brightstar's fault becasue after they repair a device, they do not test it for water resistance, so I went forward and contacted Brightstar to explain my case. Their response was they do not guarantee that the device you recieve back after repair will be water resistant.
So Why not tell users about that ?? you think thats a minor detail !!!! It is not stated in the contract as well.
Fido should not be affiliated with this entity. As a commodity that relies heavily on brand equity, Brightstar will drag you down and before you know it you'll start losing your customers.
Certainly, however and Apple certified repair comes with a quality guarantee. Yes Apple is able to fix it (it is a very minor crack in the screen) and guarantees the water resistance of the phone following repair. Unfortunately without Apple care the cost is $365.
If providing coverage for iPhone users, brightstar should have Apple certified repair options, otherwise customers are at a loss. I truly wish I did my research and not trusted the sales person and went with Apple care instead.
I have been paying through insurance with Fido for the past 4 years when I initially bought my LG G3 back in 2014. Eventually the phone broke and I decided to use my insurance to get my phone replaced and expected it to be an easy fix.. I was sent in total around 4-5 different LG G3's from your previous Insurance until I finally recieved one that was in decent working condition, either they wouldnt hold a charge.. or the volume wouldnt work, screen wouldnt work, etc.
I did a phone upgrade 2 years ago to my LG G6 after I was informed that you had switched over your insurance companies as the last one was not up to standards so I had decided to continue my contract with Fido.
My phone was stolen back in May so I had once again decided to use the insurance I have been paying for to get a new phone, but alas the same problems as the previous company happened again and I recieved poor customer support through Brightstar again and again and went through around 3 different LG G6's until I recieved one that would pass as working well enough.
Unfortunately I did not realize the refurbished phone that they had sent me had faulty wiring and fried the battery in the phone in November, only a few months after I had recieved it. No worries, this was covered under the insurance to get a battery replaced so I went through the procedure of getting it changed over. Then this past weekend the phone fried the new battery that was put into my phone. I took it into the repair shop and expected to go through the same process as before, as frustrating as it is to go through. BrightStar is now informing me that due to a small chip on the back of the phone they need to replace the entire back of the phone just to put in the new battery and charge me $100 when its not what I ever took it in for in the first place. The whole process seems like a money grab, but Fido has me locked into a contract right now so it feels like my phone is now held hostage until I pay the money to get it back.
I recommend going through anything but the insurance through FIDO, you are better off than dealing with the extremely poor customer service over there as well as how unapologetic FIDO is for getting you to sign up with them.
This definitely doesn't sound like the greatest experience.
I would like to take a look at your account to see what happened exactly concerning your phone repair.
I'm sending you a PM now to get this looked into. Talk to you soon.
Hey there @Pandacita.
First of all congratulations on your first post!
Now though, about the issue, can you please clarify what you meant by a defective phone? Did you already attempt to contact Brightstar about the device? Your warranty can indeed include a $100 processing fee for a repair. Keep us posted, we're there to help!
Fantastic! I bought a brand new iPhone with Fido, on contract. After a week or so water got in it and it stopped working. Brighstar send me a replacement for it. The only minor problem is... its battery dies after 7-10 hours of standby!!!!!! Ok, so I file another service request for repairing the replacement device (even more ridiculous that I have to do that), and it will cost me another 100 bucks. It's f*** scam company. I will be contacting Apple and then I'll be collecting other people's complaints in order to sue this company. This cannot be happening. A device with a "similar" functionality cannot be one with screwed up battery.
The device you receive should definitely be in good working condition. Did the issue start as soon as you receive it or a bit later?
Let us know, we'd be happy to look into this and see how we can help with that.
Absolutely, the issue started right away, you know how you're supposed to fully charge and use up the whole battery the first several times? That's what I did and found out that the first time my phone lost 50% of its full charge overnight on standby (ridiculous, my very old phone doesn't do that), then it died, I charged it fully again and the battery died over 7 or 10 hours, I don't remember.
I got scammed.