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Blacklist an IMEI not a SIM card

Brie75
I'm a Participant Level 1
I'm a Participant Level 1

I cant take my phone off blacklist but i have it and im trying to do it online... help?

1 REPLY 1

FidoAmanda
Former Moderator
Former Moderator

Hey Brie75!

 

Welcome to the Community! 

 

That's not something that can be completed through My Account. It's one of the things that can only be completed with the help of customer service. 

 

You can find all our servicing channels here, or, we can send you a PM. 

 

Let us know what you would prefer.