Backorder for Pixel 9 pro fold

[phuzzee]

I had to call in to get upgrade my phone because the website wasn't working, everything went through I ordered the pixel 9 pro fold. And in the Fido app it just says back ordered. I haven't been able to get I do from anyone. Is there any estimate on how long it will be on back order 

[Danpasaluko]

I just got an email from fido today that my pixel 9 pro xl 512gb is no longer stocked in the warehouse and they CANCELLED my order. I already payed a deposit on it!? They also upgraded my phone plane on my current Samsung s22 that's now $40/month more and I don't even get the new phone!? It was a killer deal on the plan so it's literally screwed me over. Seriously fido??

[Shaekhar]

hey, may I know when did you upgrade? as I havev't received any email yet

[mohan4]

Same here. Fido service is disgusted and no one in customer service actually seems to care about their users. Going to change my carrier to someone who actually cares about the promises they make and deals they offer. 

[Shaekhar]

I'm in the same boat as well. pixel 9 pro XL in back order. contact CS this morning and they said order received at our warehouse will receive email/SMS soon. 

[QuoteMe]

I'm in the same boat. Ordered on the 26th of October and now CS is saying it's going to be 4+ weeks to get my phone. Absolutely ridiculous

[FidoPhilippe]

Het @phuzzee and @green_1! I hope you're both doing well. 😊

I recommend contacting us directly for this via the methods found here. We'll be able to tell you what the delay is and what your options are if you do.

Hope you guys receive your phones soon!

[green_1]

I received an emailed "update" this week, that strongly discouraged me from contacting customer service. It was quite emphatic in stating that the information in this "update" was the same information available to customer service, and that they would have no other information to give me. 

What was in this update you ask? Absolutely nothing. The entire update was just a statement of which phone I ordered, and on which date I placed the order. Absolutely nothing about expected delivery timelines.

[green_1]

I'm in the same boat, so if you find anything out, let me know!

My old Z-Fold 3's inner screen went a couple days ago, so I'd really like the replacement to arrive soon!

I'm also somewhat pissed that I had to move to the more expensive plan immediately, but I won't get the phone until who knows when...