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Account Closed due to Fraud (Not contacted)

I'm a participant level 2
I'm a participant level 2

I ordered a Fido Sim card online, giving all my details accurately a few days ago. I received my chip this morning and started using it (making calls and browsing). After two hours, I didn't have any service on my phone and my app said that my account was cancelled. 


I did livechat with Fido who said that I should contact the Fraud team and speak with Brendon. I have been calling, leaving voicemail for the past 8 hours to no avail. I also called the validation team and after a lengthy hold, I was put through the Brendon's voicemail again.


I just want clarity on this situation ASAP as to whether I should switch services or resolve this issue.



Hey @Kureigu

Welcome to the Community. Smiley

I'm truly sorry to learn about this situation, and I totally understand that you're looking to get this resolved as quickly as possible.

We'll need to access your account in order to assist you efficiently. 

You can reach out to us through any of the channels listed here. Alternatively, we can also send you a PM through the Community.

Let us know what you prefer! 

I'm a participant level 2
I'm a participant level 2

Hi Valerie,


I've contacted the channels via the link several times in the past few days to no avail.


i would appreciate a PM via this community to see if you could assist further.

Sure thing @Kureigu! PM is on its way!