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unexpected charge

I'm a Participant Level 1
I'm a Participant Level 1

Hi, I was exchange student(University of Toronto). So I used the phone for about 4 months. And when I return to my country, I called Fido on 2018 Dec 27th to stop the phone number I was using(suspend my phone).
But today, I got unexpected charge(45.20 CAD).

I think I had confusion between suspension and cancellation. 
So I want to make sure completely cancel my phone and account I was using in Canada and I want to get refund my last bill.
I would be thankful if I can hear feedback.
Thank you


Former Moderator
Former Moderator

Hey  @Yura


Welcome to the Community! 


After cancelling a line, a final bill is always printed so it's not unusual that you received a notification that an amount was due. 


Did you take a look at the bill to see if it was your final bill? It would say ''Final Bill'' on the first page. 


Let us know and we'll take it from there. 

Hey @Yura !


Did you figure this out?


Keep us posted Smiley