unexpected charge

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I'm a Participant Level 1 Yura
I'm a Participant Level 1

unexpected charge

Hi, I was exchange student(University of Toronto). So I used the phone for about 4 months. And when I return to my country, I called Fido on 2018 Dec 27th to stop the phone number I was using(suspend my phone).
But today, I got unexpected charge(45.20 CAD).

I think I had confusion between suspension and cancellation. 
So I want to make sure completely cancel my phone and account I was using in Canada and I want to get refund my last bill.
I would be thankful if I can hear feedback.
Thank you
Sincerely,
Yura

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Re: unexpected charge

Hey  @Yura

 

Welcome to the Community! 

 

After cancelling a line, a final bill is always printed so it's not unusual that you received a notification that an amount was due. 

 

Did you take a look at the bill to see if it was your final bill? It would say ''Final Bill'' on the first page. 

 

Let us know and we'll take it from there. 



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Re: unexpected charge

Hey @Yura !

 

Did you figure this out?

 

Keep us posted Smiley 



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