hi i'm looking to upgrade my phone but i can't do it online since i have to call a validation line...i've called numerous times and i've waited at least 30 mins each time and nothing...is there any other way to do thiS?
how come i can't do it on the regular number where you have my voice match recognition?
You have to go through the validation team to be able to upgrade your phone. I'm sorry to hear that you couldn't reach them. I suggest that you try again as delays can be higher during this time of the year.
Their hours of operation are:
If you are still unable to reach out, please contact us.