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unable to upgrade device online (validation line)

I'm a participant level 2
I'm a participant level 2

hi i'm looking to upgrade my phone but i can't do it online since i have to call a validation line...i've called numerous times and i've waited at least 30 mins each time and there any other way to do thiS?


how come i can't do it on the regular number where you have my voice match recognition?



Hey @Rayriggz


You have to go through the validation team to be able to upgrade your phone. I'm sorry to hear that you couldn't reach them. I suggest that you try again as delays can be higher during this time of the year. 


Their hours of operation are:

  • Monday to Friday: 8:00 a.m. – midnight (ET)
  • Saturday: 8:00 a.m. – 8:00 p.m. (ET)
  • Sunday and Statutory Holidays: 10:00 a.m. – 8:00 p.m. (ET)

If you are still unable to reach out, please contact us.