terrible customer service

[khairahardeep]

Ordered a new phone a couple days ago, everything went well Fido did a credit check and everything, then i check the day after and it shows my plan was canceled. I call customer service and they say that due to fraud my account was canceled and that i should call the number provided. I've been trying to reach that number for a couple days but no response or anything. 
First person told me to go in store and they'll get my account back, i go into the store and the lady there said she can't do anything and that i have to call them back... i've been going back and fourth trying to get this solved. I decided today to cancel the whole thing and just go to a different service provider. By far the worst phone company i've dealt with customer service wise. Very disappointed. 

[FidoKenny]

Hello @khairahardeep 

I'm sorry to learn that you have decided to stop your service with Fido. We do hope that you change your mind. 

For any assistance, please contat our customer service. You can find all the ways to reach us  here.