Hello @Chengyin,
Welcome to the community!
Unfortunately, a temporary suspension can not be done through any self-serve methods and can be done by a FIdo representative. You can contact them even from outside of the country through any of the available methods listed here.
A few things to note before proceeding with the suspension.
- You need to have been with Fido for a minimum of one month and must not be in a contract.
- The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
- You will have to pay for it up-front unless you have a pre-authorized payment setup.
- If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.
