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suspend

Chengyin
I'm a Participant Level 1
I'm a Participant Level 1

I want to suspend my current account plan for 8 months since I'm now in China So could you please tell me how to do it online? Thanks

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Chengyin,

 

Welcome to the community!

 

Unfortunately, a temporary suspension can not be done through any self-serve methods and can be done by a FIdo representative. You can contact them even from outside of the country through any of the available methods listed here.

 

A few things to note before proceeding with the suspension.

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.