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phone shipment not received (Purolator)

I'm a participant level 1
I'm a participant level 1

My new phone was shipped earlier this week but never arrived.

The Purolator tracking number says it's been at their sort facility for 2 days with no movement.

Purolator told me they would look into it but in my experience they are totally unreliable.   

Is there a way to get help from Fido's side?




Hey there @aiommi1 and welcome to the Community!


If things haven't moved yet still, don't hesitate to reach our customer contact center for support!

Hi @aiommi1 , I believe you have to wait for Purolator to get back to you or watch it online and get delivery. Did you receive a phone call, text, or email from them saying that it will be out for delivery? I believe I received a message from them to that effect. You can keep calling them and be the squeaky wheel. Just a thought