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misleading from beginning to the recent bonus offering

I'm a participant level 1
I'm a participant level 1

I have to make a complaint about the MISLEADING "exclusive offers" to me as a new customer. My first bill occurred $70 data fee for a ver limited texts sent out in the U.S.. When I called to solve the problem and was told they can take half charge off, that's $35 credit back. when I called the second time, i was offered $10 off only. I made a few complaints through JACK, but not be responded at all.

Yesterday i accepted a bonus offer of 5G extra for free, but i received a fee increase immediately and wonder how come. I seldom use as much as the old plan 12G and I definitely don't want to pay more. 

Please look into my account and help me fix the issues before I leave. 





Senior MVP Senior MVP
Senior MVP

Hello LucyZP,


  Welcome to the community!


  Sorry to hear of your issue. You should note that this forum is community-driven and not intended as a venue for customer services. As such, we do not have access to customer accounts. If you would like to discuss those specific issues, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀