mastercard invalid

[hdhjsjjc]

I am a foreigner.
I noticed that there was an amount owed to FIDO in the mail.
So I tried to pay with my mastercard,

'Unable to process payment
Sorry, but this credit card information is invalid. Please check your card and try again.'

and the payment didn't go through.
I tried other cards just in case, but they all failed.
'Pay through your bank' is not available to me because I am a foreigner and not registered here.
I tried talking to an agent, but they said they didn't know.
What should I do?

Translated with DeepL.com (free version)

[Cawtau]

Hello Hdhjsjjc,

  Welcome to the community!

  Sorry to hear of your situation. Unfortunately, I don't believe it's possible to pay with a credit card which was not issued by a Canadian financial institution (see here and here.

  You might be able to purchase a Canadian pre-paid credit card to pay your dues. You should note that there are some pre-paid credit cards they do not accept, though (see here).

  You should note that these forums are community-driven and not intended as a venue for customer services. I understand you have already attempted to contact them, however, if you wanted assistance with your issue, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers