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iPhone is not Charging

I'm a Participant Level 1
I'm a Participant Level 1

i have iphone4s 16gb. i dropped it in thick snow. I found it after two mins. Confused

I charge it, it charge so i thought it was fine, after 20 secs. i checked my phone then it's not charging anymore Sad

i tried using other plug yet still not charging. 

i don't know what to do ..

somebody please help? Sad



***Edited to add labels***


Former Moderator
Former Moderator
Hey Fido6335!

It seems that you iPhone may have some water damage Sad

You may check with Apple if they are willing to proceed with an exchange and if so, the cost of such a procedure.

You may also contact us to discuss a phone upgrade.

I wish you the best of luck!

I'm Qualified Level 3
I'm Qualified Level 3

Apple will likely offer you another discounted iPhone 4S because you are already an iPhone product holder. They will require you to give them your old damaged iPhone in order to offer you the discounted handset price.

I'm Experienced Level 2
I'm Experienced Level 2

First off I am sorry to hear of what has happened to your Iphone. I know how terrible it is. If you have not done so already you can call customer service to see if there is the option of upgrading your phone. If not, you can set up an appointment with apple to go and get an "Out of warranty" replacement phone. This will run you approximately $180 + tax and apple with provide you another phone. Same model, size, and colour.