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human service is worse than AI now??

I'm a participant level 1
I'm a participant level 1

Firstly, I will not complain the function called "ASKJack" never solve my problem, and always has a technical issue.


I have complain about one of your chatbox employee, named Donna. She helped my to get my phone a suspension, and FORGET to cancel my regular plan. So I have to talk to another one and spend extra 30min because of this. By the way, her response speed is SUPER slow. I spent over an hour with Donna !!!


Former Moderator
Former Moderator

Hey @louis131


Welcome to the Community Smiley


Thanks for your feedback as well and sorry to hear about your recent experience. Just a heads up, wait time between replies may be longer during the holidays as we usually experience a higher volume of requests.


That said, if your situation has still not been resolved, let us know and we'll be happy to send you a PM to look into it.