Showing results for 
Search instead for 
Did you mean: 

how to change to unlimited call plan

I'm a Participant Level 1
I'm a Participant Level 1

I brought my own phone and I have 500 minutes but it turns out I need more minutes in a month than that. Would I have to pay off my tab if all I want to do is upgrade my minutes to unlimited? 


Senior MVP Senior MVP
Senior MVP

Hello Feyfey221,


  Welcome to the community!


  If you brought your own phone, you would likely have gotten a bring your own phone (BYOP) plan. Those plans do not have any subsidy attached to them and are not available on contract. Did you get a BYOP plan or one with subsidy included (ie Small, Medium, etc)?


  Regardless, even if you have a subsidised plan, you should be able to upgrade your plan within the same subsidy level. That is, if you have a Small plan, you should be able to change to a different Small plan without having to pay off the balance of the phone first. Similarly, you should be able to change a Medium plan for a Medium plan, etc.


  You should be able to change your plan details via My Account --> Usage & Services --> Mobile --> Change Plan.


Hope this helps 😀