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high billing on free international calls without any notification

Kanupriya7
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

I got my new sim on black friday where i got offer of 1000 free international calling minutes. But this month I got bill of $252 for extra calling. But the fido app did not show any international calling usage and when I got text for full calling usage, I stopped calling. Still I got such a high bill, which I am unable to pay at any condition. Please help me in this. Otherwise I need to stop using the sim as I am helpless in paying the bill.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Kanupriya7,

 

Welcome to the community!

 

You should be able to track your minutes in the app under USAGE->Talk & Text ->View Details.

 

If you are unable to make the payment in full you can set up a payment arrangement see here for more information.