help dealing with fraud

help dealing with fraud

help dealing with fraud

SOLVED
whimsie
I'm a Participant Level 1

help dealing with fraud

Someone registered a phone line and financed a 2000$ iPhone using my account.

 

I do not know that person, and I am about to be charged almost 130$ for a phone line that I did not know about until yesterday.

 

Can someone help me please?

Accepted Solution

Re: help dealing with fraud

Solved by MVP MVP

Hello @whimsie 

 

Sorry to hear someone fraudulently ordered a phone on your account, in your case, it would be better for you to contact customer service and let them know and they can refer your account to the fraud department and someone should contact you.

 

In the meantime, you should change your passwords and cancel any credit cards attached to the account you might also want to follow the steps here.

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MVP

Hello @whimsie 

 

Sorry to hear someone fraudulently ordered a phone on your account, in your case, it would be better for you to contact customer service and let them know and they can refer your account to the fraud department and someone should contact you.

 

In the meantime, you should change your passwords and cancel any credit cards attached to the account you might also want to follow the steps here.