Misquoted Price

[lfitz]

I am a customer and was about to upgrade to the Samsung S20. The pre-owned price is currently an additional $25 a month added to my plan. I was about to pull the trigger, but then on the last step I noticed that my monthly fee was an extra $32. I was confused so I cancelled the upgrade. False advertising?

[lfitz]

Hello @lfitz,

Welcome to the community!

I understand how you feel and I believe I know what's happening, If Fido usually offers a device for $40/month and they have a promotion for $20/month when you are going through the process on the final step you will see the device cost is still $40 what happens is the cost of the phone will never change but you will receive a monthly credit on your invoice every month for $20 which brings it back to the promotional pricing.

[KAPABLE-K · Accepted solution]

Hello @lfitz,

Welcome to the community!

I understand how you feel and I believe I know what's happening, If Fido usually offers a device for $40/month and they have a promotion for $20/month when you are going through the process on the final step you will see the device cost is still $40 what happens is the cost of the phone will never change but you will receive a monthly credit on your invoice every month for $20 which brings it back to the promotional pricing.