This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
I am a customer and was about to upgrade to the Samsung S20. The pre-owned price is currently an additional $25 a month added to my plan. I was about to pull the trigger, but then on the last step I noticed that my monthly fee was an extra $32. I was confused so I cancelled the upgrade. False advertising?
Solved! Go to Solution.
4 weeks ago
Hello @lfitz,
Welcome to the community!
I understand how you feel and I believe I know what's happening, If Fido usually offers a device for $40/month and they have a promotion for $20/month when you are going through the process on the final step you will see the device cost is still $40 what happens is the cost of the phone will never change but you will receive a monthly credit on your invoice every month for $20 which brings it back to the promotional pricing.
Hello @lfitz,
Welcome to the community!
I understand how you feel and I believe I know what's happening, If Fido usually offers a device for $40/month and they have a promotion for $20/month when you are going through the process on the final step you will see the device cost is still $40 what happens is the cost of the phone will never change but you will receive a monthly credit on your invoice every month for $20 which brings it back to the promotional pricing.