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I'm a participant level 1
I'm a participant level 1

hello sine 3 months i was in back home now i am back but my sim is suspended and i want to pay overdue amount my fido sim is not working what to do thanks


Senior MVP Senior MVP
Senior MVP

Hello Waheed3,


  Welcome to the community!


  To clarify, was your account suspended due to non-payment or did you request a temporary suspension? If your account was suspended because of non-payment, you'll need to contact Fido's Credit Operations team: dial *732 from your Fido phone or 1-888-288-2106 from any other phone (see here). You should note that if your services were suspended due to non-payment, you would incur a service suspension fee (see here).


  On the other hand, if you requested a temporary suspension and would now like to resume your services, you would need to contact customer services to remove the suspension. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.


Hope this helps 😀