hello

hello

hello

SOLVED
I'm a Participant Level 1

hello

hello sine 3 months i was in back home now i am back but my sim is suspended and i want to pay overdue amount my fido sim is not working what to do thanks

Accepted Solution

Re: hello

Solved by Senior MVP Senior MVP

Hello Waheed3,

 

  Welcome to the community!

 

  To clarify, was your account suspended due to non-payment or did you request a temporary suspension? If your account was suspended because of non-payment, you'll need to contact Fido's Credit Operations team: dial *732 from your Fido phone or 1-888-288-2106 from any other phone (see here). You should note that if your services were suspended due to non-payment, you would incur a service suspension fee (see here).

 

  On the other hand, if you requested a temporary suspension and would now like to resume your services, you would need to contact customer services to remove the suspension. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers

 

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1 REPLY 1
Senior MVP

Hello Waheed3,

 

  Welcome to the community!

 

  To clarify, was your account suspended due to non-payment or did you request a temporary suspension? If your account was suspended because of non-payment, you'll need to contact Fido's Credit Operations team: dial *732 from your Fido phone or 1-888-288-2106 from any other phone (see here). You should note that if your services were suspended due to non-payment, you would incur a service suspension fee (see here).

 

  On the other hand, if you requested a temporary suspension and would now like to resume your services, you would need to contact customer services to remove the suspension. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers