Hello, I cancelled my account on Nov.4th, and I got my final bill $13.44 which needs to be paid on Dec.1st as my account showed. BUT the question is "YOUR BILL AND ACCOUNT BALENCE" shows $0.00, so I click the "PAY NOW" button, "MOBILEAccount balance" also shows $0.00, how should I pay for my final bill, or do I need to pay $13.44 even there is a reminder "The payment amount is higher than the total balance. You can still pay this amount, but we thought we’d let you know" when I type $13.44 in the "payment amount" blank ?
Look at the bill carefully does it say -$13.44, a negative amount?
If its a negative amount that means Fido will be refunding the amount. You will receive it by cheque in the mail to the address on file. It usually take 3 week to arrive but can take up to 6 weeks.
No, it's not negative, it's $13.44, and there is also a usage detail and the detail makes sense. SO I really don't know how to figure out?
BTW, I was intending to upload screenshot, but my pictures were always "Invalid File Type "😫
Actually I paid the bill and checked the payment history，it was successful. I have tried to call customer service，but needed to wait 40mins，it was crazy for me using a international mobile. I think that I indeed had that $13.44 expense（I called for customer service for cancelling my account on Nov.3，so the bill was reasonable, I was just confused that why the account balance was 0, it should be $13’44) so I paid no matter what reminder or whatever. I hope all the procedures are done for that account😢