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fido esim

april_0404
I'm a Participant Level 3
I'm a Participant Level 3

Hi, 

I contacted a live chat agent a few days ago and was told that they are able to send me an esim by mail. The mail arrived today; however, it's still the multi sim and not the esim QR code. What am I suppose to do with this sim card now?? Can someone help me with it?

 

Thanks.

 

 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @april_0404,

 

Unfortunately, you will have to contact customer service and have them send out the eSIM again.