hi. i have some problem with my payment.
I received my billing on August 21 and paid for it on the 22nd. But on the 26th, I received text from fido that I overused the data.
If I paid on the 22nd, will the data be recovered again after that? I don't understand why I have to pay an extra $ 50 for the data I've used since the 22nd. I would like to hear the explanation. thank you.
Welcome to the community.🙂
If you have a Data option, a text message is sent to let you know when your data usage goes over certain pre-defined thresholds, depending on your data option:
- once you've reached 90% or your data option
- once you've reached 100% or your data option
Please take note of the following:
You will always receive these text message notifications between 8 am to 10 pm EST.
Keep in mind, moving forward, you can track your monthly usage by using 3 available self-serve tools here:
With that said, I'll need to take a closer look at your account, as the Over-Charge can change from one plan to the next.
I'll send you a PM to take a closer look.