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customer service

atontony12
I'm a Participant Level 1
I'm a Participant Level 1

I am very disappointed with Fido customer  service i move from bell  to Fido the told me no activation fee when i received my first bill was charged $40 for th activetion fee i call customer service the say  i have to pay i ask to speak  to a supervisor the put me on hold for an hour 1/2  for two days i call  when i ask for a supervisor  the put me on hold  for hours  then he tell  me a supervisor he going to call me back for three days no calls 

very disappointed  with Fido 

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @atontony12 !

 

Welcome to the Community. Smiley

 

I'm sorry to read about your recent experience with customer service, as I understand that it would be disappointing to see an unexpected charge on your first bill.

 

I'll send you a PM so we can look into the situation together!