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close my mobile account

I'm a participant level 1
I'm a participant level 1

hi, I want to close my mobile account but I can't contact you in any possible way presented on the site. the operator does not answer.


Senior MVP Senior MVP
Senior MVP

Hello Nick_192,


  Welcome to the community!


  Sorry to hear you haven't been able to get in contact with anyone so far. However, you should also note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts and would not be able to cancel your services.


  Unfortunately, only Fido customer service will be able to cancel your services. If you wish to cancel services, you would need to try to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀