cannot update sim card

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I'm a Participant Level 1

cannot update sim card

When I try to update my sim card I get the a message saying the old SIM card is not the number associated with my phone.  I've tried several times with different browsers and am sure I am inputting the number correctly.  How can this be resolved? 

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Re: cannot update sim card

Hello @bbbb2

 

You should be able to update your sim card without a problem through Fido.ca.

 

At the same time, the number of your old sim card is required in order to do the sim card change.


Did you get a chance to clear the cache and cookies from your browser to see if you can get a different result?

 

 



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