Same old error message when I try to upgrade

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I'm a Participant Level 2
I'm a Participant Level 2

Same old error message when I try to upgrade

I have a BYOP plan but recently was.offered an extra 5G through loyalty (which I signed up for). I had been part way through switching to Virgin. 

I got another text to save on an upgrade through Fido.ly/loyal. Every time same error message: This information is not currently available online, etc. (many posts on this topic)

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Re: Same old error message when I try to upgrade

Hey @Pkdoug 

 

Did you get a chance to try from a different browser to see if you get the same result? 

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Same old error message when I try to upgrade

Yes, when I got the offer,  I tried Firefox, Chrome and even IE on my work PC. The offer is.now outdated.

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Re: Same old error message when I try to upgrade

@Pkdoug

 

Sorry to see that you couldn't get your hands on that offer. To go over your available options, it would be necessary to contact us to go over your account.

 

You can find all the ways to reach us here.

 

We can also send you a PM here on the Community if it's best for you.

 

Let us know.



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