bouncing between Winback and customer care

[ABawany]

I received a call from the winback team 3 weeks ago, agreed to an offer and now waiting for the SIMs for 3 weeks.. called customer care multiple times, they open case for winback team and then nothing... everything in the account notes and all agents agree but can do nothing until a winback team call back. so frustrating. @FidoAnthonyZ

@FidoSara. please advise how to escalate this mater to fido leadership, twitter?

[FidoAnthonyZ]

Hi @ABawany,

Welcome to the Community!

I'm sad to hear that you're still waiting for the SIM card you ordered through the winback team. We can definitely look into sending an escalation to the winback team. Feel free to contact us over these methods and we'll be more than happy to help. 

[FidoAnthonyZ]

We unfortunately don't have the option of scheduling a call here. Please feel free to contact us over the following methods found here. 

[ABawany]

I am trying these methods for 3 weeks but not helping. Please check notes on account 

and get a call arranged.