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activation fee for a loyal member?

roy29
I'm a Participant Level 1
I'm a Participant Level 1

hi, i got my fido bill and confuse why you guys charge me for activation fee, as you have promotion if i would renew on fido again activation fee will be waived?thank you

1 REPLY 1

FidoKenny
Moderator
Moderator

Hey @roy29 and welcome to the Community.

 

For new activations or hardware upgrades, there is a mandatory setup fee of $45.

 

If you complete those transactions online, you won't be charged for that fee. However, this fee applies when customers ask for assistance to set up their device in store.

 

To answer your question, if you renew and complete your upgrade online, this mandatory fee won't apply like explained here. Smiley

I hope this helps Smiley