You sabotaged me getting my new phone

[nweissbock]

I changed my address with your guys and then immediately requested the iPhone 8. So, you sent it to my old address and I was unable to claim it. I had two seperate interactions with people who assured me it would get redirected to my new place. That was a month ago. I just got an email stating that I will no longer be able to get that phone, as well that phone is discontinued.

Nobody really made an attempt to rectify things and I am pretty disappointed in the level of care that was shown 

I looked at the rest of your apple phones and none of them match the price level I would like to make a month 

[FidoPhilippe]

Hey @nweissbock! Philippe here. I hope you're feeling well.

I'm sad to read about your experience. That's certainly not the level of service we expect to provide and I can totally understand your disapointment!

I'll be happy to see what what we can do for you, if you wish. Just let us know and we'll send you a PM for that.