Hello Komalbhatia0112,
Welcome to the community!
As mentioned below, it might be helpful if you could provide an image of that yellow highlighted area to which you refer (without any personal information). For myself, the yellow highlighted area on my bill shows the amount owing for that bill.
That said, since you note it's under long-distance and mentioned 1000 minutes, are you aware those minutes are only to certain Countries? It should be noted that the included Countries for the 1000 International minutes promotion might vary depending on when you received the promotion (see here). The original promotion included 11 Countries and there have been slightly varied promotions over the years. As far as I am aware, the current list includes:
Bangladesh
China (including Hong Kong)
India
Mexico
United Kingdom
~see here.
Is it possible you made some calls to a Country which is not included as a part of the current promotion?
You should note this forum is community-driven and not intended as a venue for customer services. You might consider verifying the included Countries of your particular promotion with customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello @Komalbhatia0112,
Welcome to the community!
Would it be possible for you to post a screenshot of the alert without any personal information and maybe we can answer your question?
