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Wrong name in the Welcome Message

ss4
I'm a Participant Level 1
I'm a Participant Level 1

Hello there,

 

It's a while that when I login to my account, it says "Welcome Geoffrey" at Mobile XXXXXXXXX. 

 

Both name and phone number are wrong. They are both correctly mentioned in my invoices though. 

 

My correct name and phone number is Shakib Shakeri at XXXXXXXXXX.

 

Please fix. 

 

Thanks,

 

Shakib

 

2 REPLIES 2

FidoNick
Former Moderator
Former Moderator

Hey @ss4!

 

Thanks a ton for bringing this to our attention. We're going to have to take a look at your account to see what's going one exactly.

 

I'm sending you a PM so we can discuss further. See you there! 



KAPABLE-K
MVP MVP
MVP

Hello @ss4,

 

Since this is account related I would suggest you contact customer service to have this fixed.

 

You can reach out to customer service through any of the available methods listed here.