Wrong name in the Welcome Message

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I'm a Participant Level 1

Wrong name in the Welcome Message

Hello there,

 

It's a while that when I login to my account, it says "Welcome Geoffrey" at Mobile XXXXXXXXX. 

 

Both name and phone number are wrong. They are both correctly mentioned in my invoices though. 

 

My correct name and phone number is Shakib Shakeri at XXXXXXXXXX.

 

Please fix. 

 

Thanks,

 

Shakib

 

Accepted Solution

Re: Wrong name in the Welcome Message

Hey @ss4!

 

Thanks a ton for bringing this to our attention. We're going to have to take a look at your account to see what's going one exactly.

 

I'm sending you a PM so we can discuss further. See you there! 

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Re: Wrong name in the Welcome Message

Hello @ss4,

 

Since this is account related I would suggest you contact customer service to have this fixed.

 

You can reach out to customer service through any of the available methods listed here.



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Re: Wrong name in the Welcome Message

Hey @ss4!

 

Thanks a ton for bringing this to our attention. We're going to have to take a look at your account to see what's going one exactly.

 

I'm sending you a PM so we can discuss further. See you there! 



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