Worst Customer Service experience EVER,

[Frustrated8]

All I want to do is return 2 phones!!  I have now made 3 calls  and wasted over 4 1/2 hours of my time.   The issue STILL has not been resolved!!  Fido  just needs send me a simple email with the prepaid mailing instructions but it's been 4 days and I'm still waiting.  I am leaving the country shortly and MUST have this resolved.  I honestly don't even know where to go from here....

Don't even get me started on WHY I'm returning them....that's another story.  

as soon as the phones have been returned, I will be cancelling my Fido account.  I've been a customer with as many as 4 lines for about 15 years, but obviously no one cares. 

[FidoAnthonyZ]

Hey @Frustrated8,

Welcome to the community!

I'm sorry to hear this is taking longer than expected and we'll be more than happy to help. You can reach out using the methods shown here to get started.