Winback call?

[Theo17]

Hi there.

After switching to Koodo a couple of days ago I've received a couple of calls from Fido today but as soon as I pick up, the call disconnects.

I called into customer support but they do not see any notes on my file. 

Any chance I could get some assistance from anybody around here? I would be interested in returning to Fido with a good deal if possible. 

[KAPABLE-K · Accepted solution]

Hello @Theo17,

Welcome to the community!

The Fido winback is unrelated to customer service they would not know anything, the calls dropping when answered seems to be a common issue with the company handling it, you will have to wait for them to call back. 

I would also suggest to be prepared to make a decision at that time as that department only does outbound calls you will not be able to call them back and getting them to call you back is no guarantee.

[Theo17]

Thanks for the response. It's just frustrating as I've gotten 3 calls now and theyve been dropped right away.