September 2017
I was charged $23.50 extra for incomings from Toronto. I just wonder why I was charged for incoming
** Edited to add labels **
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September 2017
September 2017
When I bought the service I was in BC but have recently moved to North York Toronto
September 2017
Hello Rahim15,
Welcome to the community!
Did you switch to a local phone number when you moved? If you still have your BC number, you are outside of your incoming local calling area (LCA).
Firstly, it's helpful to differentiate between incoming and outgoing calls.
Your incoming LCA is based on the geographical location that is associated with your number. It has nothing to do with your own physical location at the time you receive a call. On the other hand, your outgoing LCA is determined entirely by your physical location at the time of a call, and has no ties to any specific geographical location, other than the one in which you're standing.
Receiving calls while outside of your incoming LCA is considered long-distance (LD). Making calls while roaming can either be local or LD, depending on whether the call destinations are within or outside of your outgoing LCA.
If your plan has Canada-wide minutes, then the LD charges for calls within Canada should be included. **edit** You should note that airtime charges still apply for all incoming and outgoing calls.** If your plan does not include Canada-wide minutes, you might consider the Canada LD add-on.
**edit** You might also consider changing your number to one local to your new residence.**
Hope this helps
Cheers
September 2017